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Troubleshooting

Product stuck in “Processing” for a long time

Written By Tom van den Heuvel

Last updated 5 days ago

Sometimes a product stays on Processing longer than it should. This happens when the AI response times out, usually during peak load. Nothing is broken and no data is lost. The optimization just didn't finish.

How to fix it

  1. Go to AI Product Optimizer

  2. Tick the checkbox next to the product(s) stuck in Processing.

  3. Click Optimize Selected at the top of the list.

The optimization restarts and completes normally. Re-running is safe: it won't duplicate content or schema.

If the same product keeps getting stuck, message us via live chat and we'll take a look.

Still need help? Ask the team